Terms

Last updated 16 October 2026.

What it costs

Invoicing is free. Not a trial, not a limited plan: jobs, customers, invoices, emailing them, marking them paid in cash or by check, photos, statements and crew accounts cost nothing. The free plan includes 3 user seats, counting you.

Text messages are the exception, and it is worth saying why. The phone carriers charge for every text that goes out, and they charge again to register your business with them before you are allowed to send one at all. We cannot give away something we are billed for, so texting is billed per message, not by the month: 0.03 a text, in and out, sold in $12.00 bundles of 400 and drawn down automatically as you use them. There is no monthly fee for it — if you send nothing, you are charged nothing. You turn it on if you want it. Everything else stays free whether you do or not.

If a fee on card payments is ever added, you get 30 days notice by email first, and it would apply to card payments only. Cash, check and emailed invoices stay free.

No ads on your invoices

There will never be advertising on an invoice, a payment page, a statement, a text message, or anything your customer sees. Your invoice is your document.

Card payments

If you take cards, you are boarded as a merchant through our payment processing relationship — we are an independent sales organization for our processor, and this is how that works: you do not need an existing merchant account to start, and you do not shop around for one. We set one up for you as part of turning cards on.

That account is still yours, though, in every way that matters. You are the merchant of record, not JobInvoicer — the money moves from your customer into your own account, under your own name, without passing through an account of ours. That also means chargebacks, refunds and disputes are between you, your customer and the processor. If you leave, the account and its history are yours to take with you.

Text messages

Texting works differently from cards, and you should know that before you switch it on. Cards do not pass through us. Texts do. The number is registered to your business, and it is yours in every way that matters, but it sits on our account with the carriers. If you leave, ask and we will help you move it out.

Registering with the carriers. In the US you cannot send business texts from a normal ten-digit number until the carriers know who you are. That is their rule, not ours, and there is no way around it. To register you, we need your legal business name exactly as it appears on your IRS EIN letter, your EIN, your business address and a contact at your business. Exactly means exactly. If the sign on your truck says Bob's Plumbing and the IRS has Robert Kelly Plumbing LLC, give us the second one or the registration comes back rejected. The carriers check it against IRS records, we do not, and we cannot talk them out of a mismatch.

Registration takes anywhere from a few days to a few weeks. We submit it the day you give us the details and then we are waiting alongside you. Sometimes it is rejected for a reason nobody explains well; if that happens we will tell you what came back and try again.

Who you can text. Someone who gave you their mobile number for the work you are doing for them, and who expects to hear from you about it. That is the whole test. A homeowner who wrote her number on the estimate expects a text saying you are on your way and expects the invoice. She did not agree to hear about your spring special.

Not: a list you bought. Not numbers pulled off a website. Not a customer from six years ago who has no idea you now have a texting service. If you are unsure whether somebody would be glad to get it, they would not be.

We keep the record, you tell us the truth. For every number, we store when and how the consent was given, so that when a carrier asks — and eventually one will — there is an answer. That record is only as good as what you enter. Saying a customer agreed when they did not is the thing most likely to get your number shut off and your account closed.

STOP and HELP. Anyone who replies STOP is opted out of your number immediately and automatically. This cannot be turned off, and it is not a setting we will make an exception on. After that you cannot text that person from that number again, even about a live job — email or call them instead. Anyone who replies HELP gets your business name and how to reach you. Every message we send carries what it needs to carry for this to work.

What the carriers can do. A carrier can filter your messages, or block your number, without telling either of us first, usually because complaints came in. If that happens we will tell you what we know. If complaints keep coming we may pause texting on your account while we work out why.

Your data is yours

Your customers, invoices and photos belong to you. Ask and you get a copy, or it is deleted. See Privacy for what is stored and who it passes through, including what goes to the carriers when you register to text.

One account per business

The free plan is meant to be enough to run a business, not enough to run three. One business, one account.

So we ask you not to open a second account to get another free stretch, to get past the seat limit, or to carry on after we have closed one. Signing up with a variation of an address you have already used — a dot, a plus, a second mailbox — is the same thing.

We can close an account that exists only to work around those limits, and one whose email address has never been confirmed. We will tell you why, by email, and nothing is deleted when we do — ask and we will send you your invoices and customer list.

If two accounts look related but are genuinely two businesses — a father and a son, two trades run from one yard, an office you share — say so and we will leave them both alone. That happens, and it is not a problem.

What you agree to

• Bill for work you actually did, to people who expect to hear from you.
• Do not use the message tools to send bulk mail or bulk texts to people who never asked to hear from you.
• Text only people who gave you their number for the work you are doing for them, and tell us the truth about how you got it. Never import a purchased list, a scraped list, or lead-gen contacts — every number you text has to be a customer who gave it to you directly.
• Give accurate business details for carrier registration — the legal name and EIN the IRS has, not a trading name.
• Keep your own tax and business records. An invoice here is a record, but this is not accounting software and it is not tax advice.
• Keep one account for one business, as above.

Do not attack it, steal from it, or defraud anyone with it

This is meant plainly, not as a list of legal terms of art:

• Do not attack the service. No probing it for security holes, no attempting to break in, no uploading malware, no trying to knock it offline or degrade it for other users. If you find a genuine security problem, we would rather hear about it directly — email us — than have you go looking for how far it goes.
• Do not use it to defraud anyone — not your customers, not your customers' customers, not us. An invoice for work that was never done, a payment taken and never delivered, or false information given to a payment processor or to the phone carriers through this service is fraud, whether or not JobInvoicer itself is the target of it.
• Do not steal what you find here. Do not copy, scrape or reverse-engineer the product to build a competitor, and do not take another business's customer list, pricing or the substance of what they built in their account because you happened to get access to it. What you enter about your own business is yours; what somebody else entered about theirs is theirs.

Any of that is grounds for closing the account immediately, without the notice described below, and for reporting it to the payment processor, the carriers, the host, or law enforcement where the law requires or the situation warrants it — a genuine attack, fraud, or theft is not something we sit on.

What we do not promise

This is a small operation. The service is provided as it is, without a guarantee that it will never be down and without a service level agreement. Keep your own copies of anything you cannot afford to lose. If the service ever has to close, you get reasonable notice and a way to export.

Texts get one more caveat. We cannot promise a text arrives. Carriers filter messages for reasons they do not publish and do not appeal, and a text that leaves here can quietly go nowhere. Do not make a text the only way you tell somebody something that matters. Send the invoice by email too.

Ending it

Stop using it whenever you like and ask for your account to be removed. An account may be closed if it is used for fraud, for sending bulk unsolicited mail or texts, for texting people who never gave you their number, in a way that puts the service or other users at risk, or if it is a duplicate or an unconfirmed account as described above.

Most of that gets a warning by email first. Attacking the service, fraud, or theft of the kind described above does not — that account is closed right away, and law enforcement or the affected parties are told about it where that is the right thing to do. Everything else on this page — export before deletion, nothing deleted just because an account was closed — still applies.